United Healthcare is a good place to start when looking at the problems plaguing our healthcare system. Two things stand out $24 billion dollars in profit and the highest denial (33%) of service rate in the business. Profits are a part of the American healthcare system but it would seem that $24 billion is a bit unseemly particularly when many Americans find it difficult to purchase healthcare insurance due to cost. The company could surely get less in profits so that more people are insured. Oddly enough, it might even bring more revenue into UHC as the more people insured by UHC, the more money coming into their coffers. .They could cut their profits by just a billion to test it out with little harm done to anyone.

Then there are the denial of service rates. If people loved Healthcare insurance companies and thought they were doing their job fairly then I could actually live with $24 billions in profit. But they aren’t. People are so mad that security experts couldn’t understand why Thompson failed to have a security detail. He was a sitting duck for any assassin.

Let’s think about that for a moment. A CEO of a large insurance company is putting his life at risk simply by walking the streets of New York. If people want to kill you because your company’s treatment of its customers is so bad that a few are willing to throw their own life away to kill you should be a wake up call. At the very least, your company has failed to do a good job explaining its processes and procedures to its customers and, at the worst, you have been caught bilking your customers for money. A good portion think the company is screwing with them to save money. How else do you explain $24 billion in profits and industry high denial of service rate? I haven’t heard a good explanation yet.

Here is the saddest fact of all — the awful reaction to Thompson’s murder. A lot of people are OK with it. If nothing else shocks the insurance industry, this should. Your reputation is in such disrepair that people can live with insurance executives getting murdered because these same executives don’t seem to be reacting to the genuine need for people to have their healthcare paid for at a reasonable rate. They are tired of the large expense and they are tired of fighting with insurance companies over unpaid bills. What are they going to do about it?