Category: Technology

By on

All I wanted to know is if I paid my Macy’s bill. Pretty simple right. Wrong.

This should be a quick look at the online Macy’s site. Except, for some reason, my browser no longer seems compatible with Macy’s credit card payment information even though it will still show me all the marvelous things I can buy at Macy’s – page after page of sale items but every time I depress the credit card history link — a spinning hourglass. OK. No problem. I will just go to another browser.

The new browser doesn’t have my saved password and user ID. I can, however, see all the marvelous things I can buy at Macy’s but my personal profile which would lead me to my payment information is off limits. OK. A bit of a problem because I rarely use my Macy’s credit card and I don’t have the user ID and password memorized. Contrary to all security recommendations, but absolutely essential because there is no way I can remember all the password and user ID’s I have, I locate these details in a separate Word document.

I attempt to log in. Except the password and user ID don’t match Macy’s records. OK. Maybe I made a typo. I try again. No luck. What to do?

I go back to the old browser that will allow me to log in but will not display my payment history. I go to the log in screen. My password doesn’t display but I can see my user ID but not my password. Now I have one out of two items I need. The password is hidden by *. I can however count the number of * and from that I deduce the correct password. Bingo.

I am in except I can only see the marvelous things I can buy and not the actual amount I owe on my credit card. I eventually, after randomly depressing every link I can find, stumble across the credit card history page. Success.

I paid my bill.

This all could have been handled with a quick phone call to customer service but, as we all know, there is no such think as a quick phone call to customer service. A phone tree will answer with numerous questions about why I would like to talk to customer service and, while I am on hold, frequent reminders that this could all be handled much more quickly if I used the online site. Some of the time, this is true. This wasn’t one of them.

If I can use the online system, I will use the online system. But, sometimes it is easier for me to just talk to someone. The problem isn’t easily routed through phone tree analytics. So, if I am calling, I really need to talk to someone. Any one would do. Just let me talk to someone. Please. Pretty please with sugar on top. It will take them seconds to understand what I want and give me a reply.

By on

Hucksters learn faster than any other people how to manipulate new technology to finagle people out of their money. The volume of junk mail, email, and texts I receive as opposed to actual communication from people I know and welcome is amazing. Almost every email I receive is junk — very rarely do I get a legitimate piece of email. Phone and texts are a bit better. I would say about half of what I receive there is legitimate. This is still a lot of junk.

What irritates me about this junk is that I thought laws were passed several years back to help the average citizen stop unwanted communication in what ever form — be it phone, text, letterbox or email. Report the offenders and these nuisances would stop.

But it has not stopped and the junk communications just keep coming. I realize it is complicated. A lot of the problems is the huckster operate outside the national borders so American laws are ineffective. Basically there is nothing we can do. The laws are pointless so the junk will continue to flow. So what if they are trying to sell viagra to lesbians. All they have to do is ignore the message, nobody is hurt.

I disagree. The best case scenario here is that I have to wade through hundreds of unnecessary emails and texts in order to find the ones that I actually need. This takes time. Every day precious minutes are stolen from me as I try to find what really matters to me amongst all this junk. This may be a small problem, but it is a problem. I don’t like it one bit and apparently there is nothing I can do about it because we couldn’t possibly stop hucksters from pursuing their businesses.

Never mind that these businesses are quite often engaged in ways to steal money from naive people. See the huckster has rights. It is the individual’s responsibility to stop the huckster.

It is so ingrained in our belief system of right and wrong that when we hear stories about someone getting bilked out of money, the gut reaction is why were the victims so stupid to fall for the huckster. The victim needs to smarten up because there is nothing wrong with parting a fool from his money. Unfortunately, the fool is in a dog eat dog world and apparently that is the way we like it.

By on

I like my doctor and his staff (all of one person). It is a small office and whenever I call the doctor’s assistant either answers the phone or she responds to my messages in a timely manner. So my complaint here isn’t a general one, it is about the big doctor’s office which increasingly run medical offices in the USA. I understand that sharing resources, like switchboards, is cost effective way for doctors to handle their office overhead overall but I have yet to encounter one that delivers good service.

The most annoying aspect is they all have an automated phone tree. You know press 1 for billing, press 2 for appointments, press 3 for etc. etc. The phone tree is a great idea gone bad. They are usually too long for me. I have drifted off thinking about something completely unrelated to my phone call by the time the message ends and I haven’t heard or have missed the department I needed so I have to repeat the message and hope I can focus long enough to get my department.

Then, while waiting for the operator to answer, there is the annoying reminder that I really should be consulting the website. Why are you calling when you can consult the website and get all of your answers there. You are just waiting for who knows how long when you could be looking at the website or leaving a message. Why are you still holding, you fucking idiot, go to the website. If I could get the answer from the website, I wouldn’t be calling the office. I always consult the website first because, even at grand old age of 68, I know you are supposed to consult the website first. One reminder would be sufficient, the constant reminders are irritating so much so that if I do get lucky and actually am connected to person, I am usually livid when they answer. It isn’t pretty.

I would take the phone tree up on the option to leave a message if the office would in fact, return my phone call. My experience with phone tree messages is rarely, if ever, do I get a return phone call. Which is odd. If I leave a message on an actual person’s recorder, I usually get an answer. If I have waited for a half hour and reached the point where I realize nobody is going to answer my phone call and I leave a message on the office’s general phone line — I almost never get a response. And I do mean never.

Then there is the baffling experience when the phone forces me to leave a message even after I have committed to staying on the line no matter what. The call gets switched to an answering machine that says — please leave a message at the beep. I am usually so stunned when this happen that I can’t leave a coherent message. I was all right with waiting. Why can’t I wait anymore but you have heard the beep, the phone tree has made it’s decision and you force to leave a message I know will never be answered.

Phone trees might make sense to the budget conscious medicine business complex but it is wretched customer service particularly when a great many of the callers are older and less adept in dealing with automation period. It is frustrating and confusing instead.

I do want to share one secret that works most of the time for me. Press the button for billing. Billing almost always answer the phone and they can usually connect you with the person you need.

By on

The last time I rented an apartment was in the 1992. A lot has changed since then. For starters, back in the good old days, I signed a few pages of a contract, I would say about 3 pages at most, and was handed a key. As long as nothing broke down in the apartment, I never had a reason to talk with the building management and since I paid on the first of the month, there was no reason for them to talk to me. No contact whatsoever. In my eyes, the perfect landlord/ tenant relationship.

Some 30 years later much has changed. I should have gotten the hint when we signed the rental agreement. The sales person pestered us to sign the contract almost immediately after we agreed to rent the unit. All set up automatically through the portal. The portal would send us messages every day reminding us to sign our agreement. We would have gladly driven after to their office and done so, but signing a contract in this day and age isn’t such a simple matter.

The portal is the most important tool of a smart apartment. All communication must first come through the portal. Talking to anyone who works in the building is insufficient. Anyone who has ever put an app on their computer know this could be easy one two process or a descent into Hell. This was more of a descent into Hell — a half hour struggle to create a user ID, complete our personal details and finding the link to the contract. Whew.

Not terribly onerous but a little annoying and, honestly, driving up and signing the contract would have been faster because signing through the portal took a good hour. The biggest problem was that the document was 120 pages long and each page had to initialed. EVERY SINGLE PAGE (capital letters so you know I mean business here)

Bob was cooking dinner when he started the process. He thought he could complete the task while waiting for the water to boil and the pasta to be cooked. Boy was he wrong. He would glance at page, initial, send to computer and then wait for the system to complete the process. Some pages went through like a rocket into space, other pages resembled a glacier moving an inch over the course of a thousand years.

A lot of the 120 pages were in Spanish. These pages were duplicates of the English language pages. Now I realize property management were covering their asses, and this is necessary in these litigious time but I would think it could have been handle with a quick question at the beginning — do you want to see the contract in Spanish or in English — this is particularly helpful in eliminating needless time staring at a frozen computer screen. I get waiting endlessly for a screen to change for the English pages but why do I have to stare at a computer screen endlessly waiting for the Spanish language pages to change. I would call that user unfriendly.

Back to Bob and the pasta boiling. The pasta was ready and Bob wasn’t even close to finishing initialing the contract. He had to stop and concentrate on the meal but then he had this concern that will the app save all the pages he already initialed so he could come back later and complete the task or would he lose everything — always a concern when using apps. He opted not to risk losing all his work and convinced me to finish initialing the contract while he completed making the meal.

At this point, he had initialed 60 pages so neither of us could imagine there being many more pages to initial. Boy were we wrong. There were 60 more pages. I realize I was supposed to be reading the pages and understanding the contact before initialing. But 60 pages of paging through a legal document and looking at a twirling hourglass is boring enough, reading it was way too much to ask. Particularly when I realized I would have to complete the same task later for myself.

I decided to just rub my lucky rabbit’s foot, did a quick sign of the cross, filled my glass of wine and initialed away. I am hoping I haven’t agreed to indentured servitude. So far so good.

By on

I don’t like to change technology, upgrade or do anything to make my application new and improved. It annoys me mostly. I only need a rudimentary version of any application which means that any upgrade I get is something I don’t care about and it will somehow interfere with what I do like. Because I don’t like messing with new technology, if I must change, give it a few days and, if I can figure out the few things I want to do, I adopt the upgrade, otherwise, I just give up on it and never use the application again. I know I shouldn’t give up but I would rather read an old paperback novel or play with a deck of cards or write or do any non-technological activity than spend hours trying to figure out to manage this upgrade.

So I was worried when my Kindle died. I tried desperately to revive her but her battery simply wouldn’t recharge anymore. I finally surrendered to the inevitable and let her go to the great technology afterlife in the bottom drawer of my desk. The Kindle dying on that particular day was dire as I hadn’t finished my book for book club and the meeting was imminent. Bob saved the day. He has a lot of old technology laying around the house and he happened to have an old Kindle I could use. Wait by old, I meant it was old for him, it was, unfortunately, newer than my old Kindle. I was delighted to learn that without much effort I could still do the two things I demanded of Kindle which was read my book and read internet news.

Life was good until later that same day, I tried to play Spider. For those of you who don’t know, Spider is a computer game that is version of Solitaire. If you don’t know Solitaire, I don’t know what to say. I can’t explain it easily but I am sure you can Google it and get a much better description of the game than I can ever give. Sorry. Any way, back to Spider, Spider is my meditation, my morning prayer, my evening prayer, my centering device. I play it twice each day. Once when I get up in the morning and once again before I go to sleep at night. Spider was important to me.

So, of course, this is where my new Kindle began to falter. Wait, not falter, it failed. It was, in fact, God damn annoying. Every time I logged in I got an advertisement, and all right, I understand, I am getting Spider for free, I will gladly glance at your ad as I am clicking the X and getting out of the unwanted ad and to Spider. My old Kindle displayed an before I was able to play so this was nothing I couldn’t handle. Or so I thought. This new version cleverly hid the X to get you out of the screen. I swear this is true because I have seen it about a thousand times now and the X always eludes me. I search and search and the only symbol I can find is an arrow pointing to the left. I click on it and it takes me to the internet where a new game appears on my screen. A game I don’t want to play.

There is one particular game that I don’t know why anyone would play which my explain the assiduous need for the company to advertise for it. The game has young woman being kicked out of her house by her no good boyfriend. He is usually kissing on his new girlfriend in front of her. She burst into tears and leaves without a place to go until she finds shelter in a derelict house. The object of the game is to make the house livable for her. The game gives you a few choices to repairs you might make and you need to choose the right one to continue playing. For example you might have to choose between new windows or coal for a fire. Sometimes she has a small child which only adds to the fun if you make the wrong choice as the child begins to cry and shake from the cold. Some masochist must have thought this would be a great game to play but I am think it is dreadful.

Any way, I obviously would rather play Spider than the fix up the house game but again there is no X to get out of the game. The only button I can find is one the loads the application on to my Kindle. I have loaded new games on to my Kindle numerous times. I finally figured out that I can just exit the game through the settings and log in again to Spider which sometimes work and sometimes takes me through the whole process again. On rare occasions it takes me through the whole fucking process a third or fourth time before I get to Spider. But at what price I ask. My peace has been trifled with, my day has been ruined and my night time relaxation has turned to aggravation.

I am sorry to take this out on you, dear Readers, but it needed to be said. Perhaps you can write to your Congressperson on this important matter.

By on

I love this guy.

His boss hassled him whenever his company’s Instant Messaging software told the boss how long he has been gone. You know what I mean. Every employer uses some form of instant messaging software that always narcs you out — think Microsoft Lync that tells people how long you have been gone with the green light/yellow light red light gizmo. This tool fights the boss who needlessly monitors your work time when they are happy as a clam with you work otherwise. This guy’s device moves your cursor while you are away from your desk which tricks Microsoft Lync into thinking you are at your PC. Green light instead of yellow light or red light — if you know what I mean. And image what your boss will think with all of those nine and ten hour days. And, really, who gets harmed in the deal.

Here is the link. https://slate.com/technology/2021/12/mouse-movers-market-corporate-productivity-tracking.html