We moved. One of the onerous tasks involved in any move is changing my address with the various institutions I do business with. In the past this could be done by two simple actions. The first was making a phone call to the institution. The second was a letter to the institution.
In 2026, due to the wonders of modern technology this can be done with a quick visit to the institution’s website. Quick is the operative word here. What would seem like a quick tick of a few boxes in order to retrieve my address has turned into a major production which now involves a trouble ticket to the USA Government one logon for all agencies help desk.
The steps so far:
After my initial logon into Medicare web site, I received a message telling me they were sending a code in order to verify my identity. Done.
They then asked what I wanted to do. I told them change my address which they informed me I could do by choosing one of the four pathways into the Federal Government’s web site. I chose the one I already knew I had a log on in — the USA Government one logon for all federal agencies.
I was informed that I would have to verify my identity yet again. I had to photograph my driver’s license (both sides) and then take a photo of myself. The computer then verified that my driver’s license and photo matched.
I had to verify my social security number.
Then my address appeared on the screen with the option to edit. I tried to edit but I received an unhelpful message informing me that there was an error in my address — most likely my social security number. I checked it was correct. I reviewed my address. It was correct. I tried again to enter. The system found an error in my address but did not point to what the problem was.
I noticed that there was a chat feature. I tried. But before I could chat, I had to verify that I wasn’t a robot. I tried but for some reason I must have missed one of the squares with a car. I tried again but I kept getting a new screen with the same instruction to mark all the squares with a car. I tried several times and each time a new set of pictures appeared with an instruction to mark all the squares with a car. I couldn’t get into chat.
So I searched for a phone number. This proved more difficult than I anticipated as it was nowhere to be found. What ever page appeared on my screen also kept giving me a message that all I had to do was use their system and that it would be a whole lot quicker and easier if just used the internet to change my address. I laughed at this little joke.
Finally, after searching for a few minutes I was able to find a phone number. I called.
I was greeted with an automated message. She asked me what I wanted to do. I told her I just wanted to change my address for Medicare. She told me that I could do this on line and directed me to the USA Government one logon for all federal agencies web site. I screamed numerous times “agent” loudly and clearly. I waited. After a bit of a delay, the automated voice returned. She thanked me for my time and disconnected the line.
I went back to the website and after vigorously depressing a few keys I came upon a screen that allowed me to complete a trouble ticket to their help desk. I completed. I should have an answer within 24 hours.
All this to change my address which, if I talked to an actual human being, I am fairly certain could be done in less than a minute.
But, no, I had to use the easier and quicker web site.
My address has not been changed after about 45 minutes of trying.
