The city of San Diego has moved from free trash service to paid trash service. This wording is a bit of a mystery as trash service was never free — it was included in our taxes. But never mind. Semantics.

Part of this process was to replace the old black trash bins with the new grey ones. This is necessary, or so we are told, in order to know how to bill customers. Environmental Services will pick up the chipped grey bins and have stopped collecting trash in the old black bins. So the thousands of black bins are no trash and being, I suppose, tossed into a trash land fill. This sounds both environmentally and economically wasteful. Perfectly good bins are now trash because the city wants to track who should have their trash picked up via the new user charge. Instead of the much more efficient system of picking up all the black trash bins on the street because everyone is a tax payer.

In order to put this new process into action, the city is confiscating the old black bins and replacing them with the new grey bins. Except we didn’t get the new grey ones, our old black ones, however, were confiscated. This leaves the question of where are we suppose to dispose of our trash.

The city, ever willing to help, has a customer support number for just such a problem. A quick call and all will be resolved. Right. This would work, I suppose, if there was anyone answering the phone. Bob tried one afternoon and after a hour plus of waiting gave up. He did manage to get in after about 40 minutes wait the next day.

So the customer service agent resolved the issue and new grey bins were delivered to our home. In your dreams. The customer service agent told Bob that their records showed that the grey bins were delivered to our home. Bob reminded the agent that he has spent a couple of hours waiting to talk to someone because there were no grey bins delivered and we have no place to dispose of our trash. She helpfully noted that Bob could go up and down the block checking the serial numbers on our neighbor’s trash bins to see who made off with our bins. That is right. We are supposed to go looking at our neighbors trash cans, find ours, and claim it. All hopefully without a confrontation with the neighbors.

Bob, of course, refused this choice and escalated the problem to a supervisor who he is hoping will return his call and get our grey bins delivered so we can dispose of our trash. Fingers crossed.