Mr Bates vs the Post Office documents the ongoing scandal between the British Post Office and their subpostmasters. First the title is far from sexy. I am not sure how the makers of this television series could have spiced up the title because this part 4 part series is far more absorbing than the title suggest. Perhaps this is deliberate given that this is about real people involved in real work using the tools common to the modern business workplace. The horror is real because the problem is so familiar — who hasn’t become frustrated with malfunctioning computer software and helplines that give no help.

Bates (Toby Jones) is a subpostmaster in Wales who runs into trouble when he is unable to balance his books with the Post Office’s computer’s software. Instead of signing off on the incorrect data, Bates refuses to sign off and refuses to make up the difference as his Post Office contract requires. The Post Office ends his contract letting him think that the is the only one to be having this trouble. It is only later that he finds out that he is one of many subpostmaster’s having a similar problem.

Once he learns that other subpostmasters are having the same problem, he tries to right this wrong. Initially believing that all the Post Office needed was data to prove his case but after hearing numerous stories of the Post Office management bringing to trial his fellow subpostmasters does he realized that something more nefarious is going on — the deliberate destruction of Post Office workers in order to protect the reputation and the profits of the Post office. Thus begins his twenty year (and it is still ongoing) struggle for justice.

It is hard to believe that a story about malfunctioning software, indifferent and arrogant business managers could be so engrossing but it is. I binged watched 3 of 4 episodes in one night and I would have watched the 4th on that same night if it had been possible instead I had to wait a week for the last episode. It is a highly relatable series. The horrors are horrors of the every day man and woman. Loosing everything to fight a huge corporation who have the resources to grind a person down until they will admit to anything to make the whole thing go away.

The Post Office management are the perfect bureaucratic villains. Sighting rules and contracts as reasons for their ruthless handling of the subpostmasters and spouting technobabble when people question their computer systems. Whenever any one of them says “our system is robust,” you know that they haven’t a clue about the problems with their system. They are reading from a script from their legal department. They surrendered their humanity for bonuses and prestige and cling mechanically to a confidence in Fujitsu’s Horizon software long after the problems with the system are evident. It would be almost tragic if they had not been so arrogant.

Which brings us to the Fujitsu’s Horizon computer system. Like HAL in Stanley Kubrick’s 2001, every time the camera hones in on the Horizon hardware I got a sense of doom. It seems innocent enough but the blinking lights, the menacing cold machine is trouble but I can’t quite explain why. But it can’t be wrong, right? It is a machine. A machine that mindlessly pours out incorrect data that makes no sense to the human beings looking at it and offering no explanation on how it got it but requiring that the users have complete obedience to the information it created. Because Horizon is a robust system. How can anyone argue with that?

This is an odd television story where the story trumps everything else. Everything is done well (Acting, Production) but if there was an actor reading the script in front of an empty canvass, I would have found the story compelling because it is highlighting a problem we see on a much smaller scale in our own lives. How human beings get caught in a tangle of false confidence in infallible technology and unthinking bureaucracy. The show is horrible because you can imagine yourself getting caught up in such a tangle and believable because we see these problems every day. This is must see television.